Terms of Service

OVERVIEW

This website is operated by Emirates Dental (“EmiratesDental”). Throughout the site and any other Emirates Dental-operated sites (the“Site(s)”) and mobile applications (“Applications”), the terms “we”, “us” and“our” refer to Emirates Dental. Emirates Dental offers the Site and Applications,including all information and services available  to you, the user, conditioned upon your full acceptance of all terms stated here. The name “EmiratesDental” and any logos, names or other identifying marks are the property of Emirates Dental or our affiliated orthodontists or vendors.  In addition to reading these Terms of Service, you shouldalso read Emirates Dental’s Privacy Policy and Notice of Privacy Practices. OurPrivacy Policy explains how we may collect and use your personal information.If you use the Sites or Applications, you agree to the terms of our PrivacyPolicy and acknowledge receiving a copy of the Notice of Privacy Practices. In addition, if you make any purchases through the Sites or Applications or otherwise through Emirates Dental, you agree to our Refund Policy.By visiting or using our Sites or Applications and/or purchasing something from us or from third parties or our affiliates through the Sites or Applications, you engage in our “service” and agree to be bound by these terms and conditions (“Terms of Service”, or “Terms”), including those additional terms and conditions and policies referenced by the Sites orApplications and/or available by hyperlink. These Terms of Service apply to all users, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms carefullybefore accessing or using any of our Sites or Applications. If you do not agree to all the terms and conditions of this agreement, then you may not access theSites or Applications or use any of our services.

GENERAL CONDITIONS

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes. Your continued use of or access to the Sites or Applications following the posting of any changes constitutes acceptance of those changes.By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our Sites and Applications.You may not use our products or our Sites or Applications for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).You understand that we use Stripe for certain payment processing functions, and you agree to accept all of the requirements of the Stripe terms of service, or the terms of service of any other payment provider or provider of financing services. In the case of financing services, you will be asked to execute specific agreements, if applicable to you.You must not transmit any worms or viruses or any code of a destructive nature.You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. Notwithstanding the foregoing, we will comply with the requirements of HIPAA as it pertains to the transmission of electronic protected health information. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us. You agree that the site and the services are for personal, non-commercial use only.The headings used here are included for convenience only and will not limit or otherwise affect these Terms.If you fail to comply with the Terms, we may terminate your access to the Sites or the Applications and the services at any time, without notice, in addition to any other remedies that may be available to us.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on the Sites is not accurate, complete or current (the foregoing does not apply to information related to you as an individual and provided by us to you at the request of a treating orthodontist). The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Sites or Applications is at your own risk.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for products and services (including those sold by third parties through the Sites or Applications, including affiliated orthodontists) are subject to change without notice.We reserve the right at any time to modify or discontinue the service (or any part or content thereof).

PURCHASES

You may purchase goods (or services) using the Sites or Applications. In connection with a purchase additional terms and conditions may be presented, and by completing a purchase you agree to such additional terms and conditions.

ELECTRONIC COMMUNICATIONS

You consent to communicating with us electronically. We will communicate with you by email, text or by posting messages on the Sites or Applications, through a portal or other electronic means. You agree that electronic communications, including consents and authorizations that you may give, shall satisfy any legal requirements for a writing.

MESSAGING DISCLOSURES

For certain kinds of messages, we may ask you to opt-in by providing your phone number. In those instances we will send you a confirming message that you have subscribed. This will generally be for things like appointment reminders or reminders about changing your aligners. You will have the ability to cancel those reminders at any time by texting “STOP”. However, if you stop those messages, we won’t be able to easily send you those reminders that would be useful for your journey. If at any time you need some technical help, just text HELP in response to an SMS communication, and help will be on the way.

As always, message and data rates may apply for any messages between us. [Carriers] are not liable for delayed or undelivered messages and message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have questions, text HELP in response to an SMS communication.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS; COPYRIGHT

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, or otherwise objectionable or violates these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, or other rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties. We take no responsibility and assume no liability for any comments posted by you or any third-party. Emirates Dental respects intellectual property rights. We may terminate the access privileges of persons who infringe the copyright or intellectual property rights of others. If you believe that your work has been posted on the Emirates Dental website in a way that infringes your intellectual property rights, please contact Emirates Dental at the address below and provide the following information: (1) a description of the work that you claim has been infringed; (2) a description of the content on our website that you claim is infringing, including the URL or other location on the website where the claimed infringing material is located; (3) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or intellectual property interest; (4) your address, telephone number and e-mail address; (5) a statement by you that you have a good-faith belief that the disputed use is not authorized by the owner, its agent, or the law; and (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the owner or authorized to act on the owners behalf.

PERSONAL INFORMATION

Your submission of personal information through the Sites or Applications is governed by our Privacy Policy. You also agree that any information that you submit through the Sites or Applications that is communicated to our affiliated orthodontists or is otherwise intended or reasonably expected to be used for clinical assessment will be accurate and complete.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service (and all products and services delivered to you through the service) are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement. In no case shall Emirates Dental, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.Nothing in this section “Disclaimer of Warranties; Limitation of Liability” is intended to apply to individuals who are licensed to practice dentistry or orthodontics, in the rendering of professional services by such individuals, with respect to the provision of services for which licensure is required, except to the extent otherwise permitted by applicable state law.

SEVERABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service (and all products and services delivered to you through the service) are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement. In no case shall Emirates Dental, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.Nothing in this section “Disclaimer of Warranties; Limitation of Liability” is intended to apply to individuals who are licensed to practice dentistry or orthodontics, in the rendering of professional services by such individuals, with respect to the provision of services for which licensure is required, except to the extent otherwise permitted by applicable state law.

INTERPRETATION

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party, or any of its workforce, officers, directors or contractors.

DISPUTE RESOLUTION/MANDATORY ARBITRATION

ALL DISPUTES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU, ON THE ONE HAND, AND Emirates Dental OR ITS CONTRACTORS, PERSONNEL, DIRECTORS, AFFILIATES OR SUPPLIERS, ON THE OTHER HAND, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT YOU ARE WAIVING THE RIGHT TO TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is necessary. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. Each of the parties shall bear its own fees and costs of the arbitration, and shall share the expenses and fees of the arbitrator. If you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Emirates Dental will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. The arbitrator’s decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you. The entire arbitration, including the arbitrator’s decision, shall be confidential unless otherwise agreed by the parties.With the exception of any of the language above in this Dispute Resolution provision relating to the waiver of class and representative actions, if a court decides that any part of this Dispute Resolution provision is invalid or unenforceable, the other parts of this Dispute Resolution provision shall still apply. If a court decides that any aspect of the language above in this Dispute Resolution provision relating to the waiver of class and representative actions is invalid or unenforceable, then the entirety of this Dispute Resolution provision shall be null and void. The remainder of the Agreement will continue to apply and be unaffected by this severability provision.

USE IN THE UNITED ARAB EMIRATES; GOVERNING LAW

The Sites and Applications are hosted in the United Arab Emirates and are intended only for users located in the United Arab Emirates. Note also that information submitted by you to us may be transmitted to and shared with third parties located in other countries, in order to provide services to you. These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates.

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