Privacy Policy
At Emirates Dental, we are dedicated to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and share your data in compliance with UAE regulations, including those set forth by the Dubai Health Authority (DHA).
Information We Collect
To deliver quality dental services and improve your experience, Emirates Dental collects specific information essential for your care and engagement. Below, we outline the categories of information we may collect and how it is used.
Summary
This Policy explains:
Data Collection: We collect personal information, such as contact details and medical history, to provide dental services and improve your experience.
Non-Personal Information: We gather data like browsing behavior and device information to enhance website functionality.
Cookies: Our Website uses cookies to optimize your browsing experience. You can manage cookie settings in your browser.
Data Usage: Your information is used for scheduling appointments, providing services, and responding to inquiries.
Data Sharing: We do not sell your information. Data is shared only with trusted service providers or as required by UAE law.
Your Rights: You have the right to access, update, or delete your personal data in compliance with UAE legal requirements.
Data Security: We implement strong security measures to protect your information but recommend additional precautions for online data sharing.
Retention Policy: Personal data is retained only as long as necessary for service delivery or as required by Dubai Health Authority (DHA) regulations.
Data Collection
We collect various types of information to provide high-quality dental care and improve our services. This includes personal information such as your name, contact details, and identification documents, as well as medical information like your health history and treatment plans. We may also collect non-personal data, such as IP addresses and browsing behavior, through cookies and analytics tools when you use our Website.
Cookies and Tracking Technologies
Our Website uses cookies to enhance your browsing experience, understand user preferences, and analyze Website traffic. Cookies may store information such as device type, preferences, and session data. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect Website functionality.
Purpose of Data Collection
The personal data we collect is used to provide dental treatments, schedule appointments, and maintain accurate medical records. We also use this information to communicate with you about services, promotions, or policy updates, as well as to comply with UAE regulations and improve our Website’s functionality.
Data Sharing
We do not sell or trade your personal information. Your data may be shared with trusted third-party service providers, such as software vendors for appointment management, or with regulatory authorities like the DHA when required by law. Data may also be disclosed to comply with legal obligations or court orders in the UAE.
Data Security
We implement strict physical, technical, and administrative safeguards to ensure the security of your data. While we take extensive precautions, no online system is entirely secure. We advise using secure methods when sharing sensitive information online to further protect your data.
Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccuracies, and request deletion of your data, subject to legal or regulatory obligations. If you wish to exercise these rights, contact us at privacy@emiratesdental.com.
Cookies
We may use cookies to collect or log certain information. A cookie is a small piece of information that a Site stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customers' preferences for certain kinds of products or to store a password so that you do not have to input it every time you visit our Site. The cookies will not contain personal information that will enable anyone to contact our customers via telephone, email, or other means. This information will not be sold or shared with any third party not contracted with Candid. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.
Retention of Information
We retain your information for as long as necessary to provide our services and comply with UAE legal and regulatory requirements. This includes adhering to DHA-mandated retention periods for medical records and related data.
Third-Party Services
Our Website may include links to third-party services or websites. Emirates Dental is not responsible for the privacy practices of these external platforms. We recommend reviewing their privacy policies before providing any personal information.
Changes to the Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements or our practices. Updates will be posted on our Website, and your continued use of our Website signifies your acceptance of any changes.
Contact Information
For any questions, concerns, or requests related to this Privacy Policy, please contact us at:
AL MANARA SPECIALIZED MEDICAL CENTER L.L.C
(DBA) Emirates Dental
797 Al Wasl Rd, Al Safa, Dubai, United Arab Emirates
Phone: 052 393 1764
Email: privacy@emiratesdental.com